{"id":1656,"date":"2014-02-13T22:33:02","date_gmt":"2014-02-14T03:33:02","guid":{"rendered":"http:\/\/www.ilovebianca.com\/biancabeauchamp\/?page_id=1656"},"modified":"2026-10-01T10:48:17","modified_gmt":"2026-10-01T14:48:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.ilovebianca.com\/biancabeauchamp\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"pg pg-page pg-doc\"><header class=\"pg-hero pg-hero--doc\"><span class=\"pg-eyebrow\">Help<\/span><h1>Frequently asked questions<\/h1><p class=\"pg-meta\">Last updated <time datetime=\"2026-10-01\">October 1, 2026<\/time><\/p><\/header><nav class=\"pg-toc\" id=\"contents\" aria-labelledby=\"pg-toc-h\"><h2 class=\"pg-toc-h\" id=\"pg-toc-h\">On this page<\/h2><ol><li><a href=\"#website\">Using the website<\/a><\/li><li><a href=\"#photos-videos\">Photos and videos<\/a><\/li><li><a href=\"#account\">Your account<\/a><\/li><li><a href=\"#billing\">Billing and subscriptions<\/a><\/li><li><a href=\"#copyrights\">Copyrights<\/a><\/li><\/ol><\/nav><div class=\"pg-doc-body\">\n<h2 id=\"website\">Using the website<\/h2>\n<details class=\"pg-qa\" id=\"devices\">\n<summary>Which devices can I use?<\/summary>\n<div class=\"pg-qa-a\">\n<p>iLoveBianca.com is compatible and optimized for all devices, including Smart Phones, Tablets, Laptops, PCs.<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"updates\">\n<summary>When are new updates being published?<\/summary>\n<div class=\"pg-qa-a\">\n<p>New content (each gallery) is published in several releases throughout the month. The title says which release it is: shoot title 1 of 5, shoot title 2 of 5, and so on.<\/p>\n<ul>\n<li>New Releases always contain the previous release in their gallery. ie.: shoot title 2 of 5 contains the photos in 1 of 5.<\/li>\n<li>Each new release updates the same post (same page, same link), so you always find the most complete version.<\/li>\n<li>The last one, containing all parts, carries just the shoot title (no &ldquo;5 of 5&rdquo;): it is the version that stays on the website.<\/li>\n<\/ul>\n<p>The latest releases are on the home page.<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"search\">\n<summary>How can I find a shoot?<\/summary>\n<div class=\"pg-qa-a\">\n<p>Use the search: the magnifier at the top of every page, or the search box on the home page and the archive pages. It searches the titles, outfits and colours, and the shoot descriptions and credits (latex designers, guest models, locations). Short names work too (&ldquo;HW Design&rdquo;).<\/p>\n<p>You can also browse the archive by theme and year: <a href=\"\/biancabeauchamp\/latex-galleries\/\">Latex galleries<\/a>, <a href=\"\/biancabeauchamp\/glam-galleries\/\">Glam galleries<\/a>, <a href=\"\/biancabeauchamp\/video\/\">Videos<\/a>, <a href=\"\/biancabeauchamp\/up-close-and-personal\/\">Up close &amp; personal<\/a> and <a href=\"\/biancabeauchamp\/interviews\/\">Interviews<\/a>.<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"games\">\n<summary>Where are the games?<\/summary>\n<div class=\"pg-qa-a\">\n<p>In the PLAY GAMES menu: <a href=\"\/biancabeauchamp\/play-biancas-jigsaw-puzzle-game\/\">Bianca&#8217;s Jigsaw Puzzle<\/a> and <a href=\"\/biancabeauchamp\/play-biancas-solitaire-cards-game\/\">Bianca&#8217;s Solitaire<\/a>. The games are for VIP All Access members.<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"broken-link\">\n<summary>There seems to be a broken link, or something is missing. What should I do?<\/summary>\n<div class=\"pg-qa-a\">\n<p><a href=\"\/biancabeauchamp\/contact\/\">Let us know<\/a> in the Contact page. We reply as fast as possible: please allow 24h-48h.<\/p>\n<\/div>\n<\/details>\n<h2 id=\"photos-videos\">Photos and videos<\/h2>\n<details class=\"pg-qa\" id=\"download-photos\">\n<summary>How can I download Photos Individually?<\/summary>\n<div class=\"pg-qa-a\">\n<ul>\n<li>PC: in the gallery, right-click on the large photo, and select SAVE IMAGE AS.<\/li>\n<li>MAC: in the gallery, right-click on the large photo, and select SAVE IMAGE AS<\/li>\n<li>iOS: in the gallery, tap-hold on the large photo, and select SAVE IMAGE.<\/li>\n<\/ul>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"full-size\">\n<summary>How can I download full size images?<\/summary>\n<div class=\"pg-qa-a\">\n<p>When browsing the gallery, if you right-click (tap-hold on mobile devices) on the photo, you can download it. In browser view, you will download the image in 1024px size. To download in full size, you need to enlarge the gallery (with the enlarge icon at the top right when you click on the image). Then you will view the full size image.<\/p>\n<p>The &ldquo;Download Zip&rdquo; link (below) also gives you the full size photos.<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"download-sets\">\n<summary>How can I download complete sets of photos?<\/summary>\n<div class=\"pg-qa-a\">\n<p>Use the &ldquo;Download Zip&rdquo; link under the gallery, when you are logged in: you get the whole set in full size, in one ZIP file, for the galleries your membership includes.<\/p>\n<p>You can also view every set in the gallery browser directly on the website. It is easy to use on any device (pc, tablets, mobiles), and can be used in fullscreen as well.<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"download-videos\">\n<summary>How can I download Videos?<\/summary>\n<div class=\"pg-qa-a\">\n<p>Use the download icon at the top right of the video (it shows when you point at or tap the video).<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"black-video\">\n<summary>A video is black, or plays sound only. What can I do?<\/summary>\n<div class=\"pg-qa-a\">\n<p>Since 2023, the videos are uploaded in HEVC (h.265) format for better quality and smaller file size on the server. On Microsoft EDGE, the video may appear black with only sound. Our tests so far show a better compatibility for h.265 content on Google Chrome on PC and Android devices.<\/p>\n<p>Alternatively, you can download the video directly to your device (use the download icon located top right on the video), and play it directly from your device storage using your local video player.<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"video-quality\">\n<summary>Why some videos are in HD, and other videos in 480p resolution?<\/summary>\n<div class=\"pg-qa-a\">\n<p>All early videos prior to 2007 were shot in standard resolution, as HD was not available before then. They are therefore offered in their native resolution. Later videos are in HD 720p, and the recent ones in full HD 1080p.<\/p>\n<\/div>\n<\/details>\n<h2 id=\"account\">Your account<\/h2>\n<details class=\"pg-qa\" id=\"nickname\">\n<summary>How can I choose a nickname?<\/summary>\n<div class=\"pg-qa-a\">\n<p>On your <a href=\"\/biancabeauchamp\/amember\/profile\">profile page<\/a> (the Edit button of your <a href=\"\/biancabeauchamp\/amember\/member\">account page<\/a>): fill in your nickname and save.<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"avatar\">\n<summary>How can I set my avatar?<\/summary>\n<div class=\"pg-qa-a\">\n<p>On your <a href=\"\/biancabeauchamp\/amember\/profile#ilb-avatar\">profile page<\/a>, in the &ldquo;Your avatar&rdquo; card at the top: choose a JPEG, PNG or WebP photo, then drag and zoom to frame it. It shows next to your comments. You can also get there by clicking your picture on your <a href=\"\/biancabeauchamp\/amember\/member\">account page<\/a>.<\/p>\n<p>Please keep it friendly: explicit or offensive pictures will be removed.<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"password\">\n<summary>Can I change my login \/ password?<\/summary>\n<div class=\"pg-qa-a\">\n<p>Your password and your email address: on your <a href=\"\/biancabeauchamp\/amember\/profile\">profile page<\/a> (click &ldquo;Change&rdquo; next to the password). Your username itself cannot be changed.<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"lost-password\">\n<summary>I forgot my password. What should I do?<\/summary>\n<div class=\"pg-qa-a\">\n<p>Use &ldquo;Forgot password?&rdquo; on the <a href=\"\/biancabeauchamp\/amember\/login?sendpass\">login page<\/a>: enter your username or email and we email you a reset link.<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"newsletter\">\n<summary>How do I join or leave the mailing list?<\/summary>\n<div class=\"pg-qa-a\">\n<p>Join from the &ldquo;Bianca&#8217;s private mailing list&rdquo; card on your <a href=\"\/biancabeauchamp\/amember\/member\">account page<\/a> (or on the <a href=\"\/biancabeauchamp\/contact\/\">Contact page<\/a>), then confirm from the email we send you. Outlook, Hotmail, Live and MSN addresses cannot receive it: please use another address.<\/p>\n<p>To leave, use the Unsubscribe link at the bottom of any of the emails: one click.<\/p>\n<\/div>\n<\/details>\n<h2 id=\"billing\">Billing and subscriptions<\/h2>\n<details class=\"pg-qa\" id=\"billed\">\n<summary>How was I billed?<\/summary>\n<div class=\"pg-qa-a\">\n<p>You were billed by <a href=\"https:\/\/www.ccbill.com\">CCBILL<\/a>, our authorized credit card processing agent. Your statement will indicate &ldquo;BB Prod.&rdquo; for the purchase.<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"credit-card\">\n<summary>Can I change \/ update my credit card info?<\/summary>\n<div class=\"pg-qa-a\">\n<p>Not on this website: card details are handled by CCBILL only. Use <a href=\"https:\/\/support.ccbill.com\/\">CCBill support<\/a> (also linked from your <a href=\"\/biancabeauchamp\/amember\/member\/payment-history\">billing page<\/a>).<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"cancel\">\n<summary>How do I unsubscribe \/ cancel my account?<\/summary>\n<div class=\"pg-qa-a\">\n<p>We&#8217;d hate to see you go! But if you must, open your <a href=\"\/biancabeauchamp\/amember\/member\/payment-history\">billing page<\/a> (the Billing button of your account page) and use the cancel link of your subscription. You can also cancel directly at <a href=\"https:\/\/support.ccbill.com\/\">CCBill support<\/a>.<\/p>\n<\/div>\n<\/details>\n<h2 id=\"copyrights\">Copyrights<\/h2>\n<details class=\"pg-qa\" id=\"download-rights\">\n<summary>Can I download the photos and videos on my computer?<\/summary>\n<div class=\"pg-qa-a\">\n<p>Absolutely!<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"sharing\">\n<summary>Can I share Bianca&#8217;s photos and\/or videos on a website, social medias, etc.?<\/summary>\n<div class=\"pg-qa-a\">\n<p>We encourage sensible sharing. By sensible, we mean we certainly don&#8217;t mind the occasional sharing of your favorite photos to bring attention to the beautiful Bianca, and we ask that you do so responsibly and use common sense.<\/p>\n<p><strong><em>Word of Mouth<\/em> has always been the best publicity<\/strong>.<br \/>\nHowever, it would be insensible (and reprehensible) to share complete sets from Bianca&#8217;s galleries for obvious reasons.<\/p>\n<p><strong>Our legal COPYRIGHT NOTICE:<\/strong><br \/>\nAll Images\/Videos\/Text\/Designs on Bianca&#8217;s Websites (www.iLoveBianca.com, www.biancabeauchamp.com, and any other Bianca websites owned and operated by Bianca and\/or her associate(s)) are copyrighted. It is against the law to distribute them, use them on other sites, sell them, without our authorization.<\/p>\n<p>Please respect our Intellectual Properties.<\/p>\n<p>You can also repost any content that was posted publically on Bianca&#8217;s public zones of her websites, with proper credit to Bianca and her websites. No Bianca content can be used to sell products or services.<\/p>\n<\/div>\n<\/details>\n<details class=\"pg-qa\" id=\"piracy\">\n<summary>I saw a website that pirates your content. Can I report it?<\/summary>\n<div class=\"pg-qa-a\">\n<p>Yes, please do. Contact us via the <a href=\"\/biancabeauchamp\/contact\/\">Contact page<\/a>.<\/p>\n<\/div>\n<\/details>\n<p class=\"pg-faq-more\">Can&#8217;t find your answer? <a href=\"\/biancabeauchamp\/contact\/\">Write to us<\/a>: we reply as fast as possible, please allow 24h-48h.<\/p>\n<\/div><p class=\"pg-top\"><a href=\"#contents\">Back to the contents<\/a><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":73281,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1656","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.ilovebianca.com\/biancabeauchamp\/wp-json\/wp\/v2\/pages\/1656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ilovebianca.com\/biancabeauchamp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ilovebianca.com\/biancabeauchamp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ilovebianca.com\/biancabeauchamp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ilovebianca.com\/biancabeauchamp\/wp-json\/wp\/v2\/comments?post=1656"}],"version-history":[{"count":0,"href":"https:\/\/www.ilovebianca.com\/biancabeauchamp\/wp-json\/wp\/v2\/pages\/1656\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ilovebianca.com\/biancabeauchamp\/wp-json\/wp\/v2\/media?parent=1656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}