HOW LONG DOES IT TAKE BEFORE ARTICLES ARE SHIPPED ONCE ORDER HAS BEEN CREATED?
We ship within 1 to 2 business days.
WHERE DO YOU SHIP TO?
We are located in CANADA.
We ship everywhere.
HOW MUCH IS SHIPPING?
We use FLAT RATE shipping: one low price per destination, no matter how many items you order. Our current rates are displayed on the front page of the store, and your exact shipping cost is always shown at checkout before you pay.
We are located in CANADA and ship through the CHIT CHATS postal service. All shipments come with a tracking number.
OUR POLICY ON CANCELLATIONS, RETURN/EXCHANGE, and REFUNDS:
Cancellations: Orders can be cancelled only if they have not shipped yet. To cancel, please contact us.
Return/Exchange: Returns and exchanges are not accepted.
Refunds: Refund requests are reviewed case by case. If an item arrives damaged, we send a replacement (if available) or refund the order, at no shipping cost to you.
TRACKING YOUR SHIPMENT:
All shipments come with a tracking number. It is sent to you automatically by email from our online store as soon as the package label is processed.
MAIL TRANSPORT ARTICLE DAMAGE:
Should the article you purchased be damaged by mail transport, please contact us with photos of the damaged article(s) AND the damaged package. We send a replacement (if available) or refund the order, at no shipping cost to you.
If you have additional questions, please contact us. Thank you!